🧪 Community source
Tesla Energy
Energy
User describes positive Tesla Support experience with Powerwall 2 units
Unconfirmed: A Reddit community user reports that about two months earlier they asked about a capacity loss of more than 30% in two Powerwall 2 units. After contacting Tesla Support, they were asked to enable service mode and told a technician would review the case within a couple of weeks. At the end of September, they received an email reporting an issue with their Powerwalls and scheduling an onsite service visit. The user says they were unsure what to expect. The account cuts off before describing the visit and its outcome.
- Two Powerwall 2 units with capacity loss above 30%, according to the user.
- Support asked to enable service mode and promised a review within a couple of weeks.
- In late September, Tesla scheduled an onsite technical visit.
🔎 Why it matters: Unconfirmed: no official Tesla confirmation exists. It is a personal account of two Powerwall 2 units and the Tesla Support process, which included service mode, a technician review, and an onsite visit after an issue was found. Tesla has not published data on cause, scope, or ti
📈 Upside: According to the user, support moved from requesting service mode to scheduling an onsite visit after identifying an issue.
📉 Risk: Not applicable.
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