Dispute over 20-year solar warranty after three company changes
Unconfirmed: According to a Reddit post, a South Carolina homeowner installed a residential solar system in 2017 and bought a 20-year Extended Service Agreement from SunSystem Technology (SST Home). The author says the servicing company was renamed and sold several times: SST, NovaSource Power Services and, currently, Otovo. According to the author, two panels are out of service and there is a problem with a SolarEdge unit, though the description is cut off in the available text. They say an AI support system keeps them in a loop and that they were billed $299 despite the warranty.…
- 20-year warranty bought in 2017 from SunSystem Technology (SST Home)
- Author reports a $299 charge despite the warranty and an AI support loop
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