🧪 Community source
Tesla Energy
Energy
Powerwall recall owner switches installer after weeks without response
Unconfirmed: A Reddit user posted an update on replacing their recalled Powerwall. According to the post, after three emails over a month went unanswered by Tesla, they called and, after about 45 minutes, were told they could change installers. The reason is that the original installer closed its local office, appointments were about six months out, and it also did not respond to emails or calls. After the call, Tesla emailed instructions for looking up local certified installers.…
- Three unanswered emails over a month before calling Tesla.
- Original installer closed local office; appointments about six months out.
🔎 Why it matters: Unconfirmed: there is no official confirmation from Tesla of the account of three unanswered emails and the installer change for a recalled Powerwall. What is described is one user's experience with the replacement process.
📈 Upside: According to the user, after the call Tesla sent instructions for finding certified local installers.
📉 Risk: The original installer still does not respond to emails or calls, and the text does not confirm that the service change has been completed.
🤖 Editorial summary of the cited source, with AI-assisted analysis -- not HgYperDrive original reporting. The original source is linked above for verification. More on how this works: editorial policy →